Hanoi Emerald Waters Hotel & Spa

Perfect location. Comfortable bed. Not too hard, not too soft. The adjoining room was perfect for our family of 5. One king-size bed in one room and 2 full-sized beds in the other. (It says they are twin sizes but they are a bit bigger than twin size.) Our twin girls (age 13) slept in 1 bed together and our 15-year-old daughter slept in the other bed. We had a bathroom in each room. The air conditioning was good and worked well. It was 92-96 degrees Fahrenheit during our 5-night stay. We are from America and found plenty of things to eat at their free breakfast. They had made-to-order eggs, which we took advantage of each morning. The breakfast buffet was better than most chain hotel breakfasts in the USA. I'd say the hotel is a 3/5 star, but the service is 5/5! The staff there are amazing! So, it makes this a 4/5 star hotel in my book. We would not hesitate to stay again as the value was worth it!

I am writing a review for 1st 2 nights of my stay at the hotel. Guest service was outstanding especially Kim who is sales manager of the hotel. She took care of excursions, restaurant arrangements and more. I would highly recommend booking excursions through her. Breakfast was good too. It was not like five stars hotel buffet but quality of each items were good. Air on is individual systems (pac unit built in for each room) it is Japanese product has heating function as well which is appreciated for winter visit.

Our stay was unexpected due to getting a stomach bug. But from the minute we arrive the staff were so attentive and nuturering. They brought us water and ginger and lemon tea. They checked in on us, and guided us where to eat to stay safe from any more tummy issues. I could not have felt so loved when I was feeling very home sick. A very big thank you to all the staff for your incredible kindness you are simply amazing, and we couldn't have chosen a better Hotel to stay while we recovered. 10 out of 10

The location of the hotel is superb - just a stone's throw from the Hoan Kiem lake and from there on, all around the fun maze of streets that is Hanoi's Old Quarter........though there is bustling activity during the day, the place really comes alive in the evening with a riot of colors provided by the ubiquitous Vietnamese silk lanterns hanging all around.......the hotel in nestled between other buildings on one of these bustling streets and is reasonably well kept.......the charm of the establishment, however, is not just the property but the people manning it......Zoey, Kim, Anna, and Dave at the front desk are extremely warm, cordial, and courteous making their guests feel really welcome.......the breakfast spread has good variety and is sumptuous, the entire team looking after the guests at breakfast is really attentive, the rooms are very clean and the beds are comfortable......we stayed for 3 nights and my kids had a wonderful time at the property.......

Super sweet hotel staff. The hotel should be proud to have them working there, could see they did their best to make sure their guests were happy, comfortable and had a lovely memorable time in the hotel. Felt so welcomed the moment we arrived ;-) All the front desk staff gave us a big big sweet smileeee and said WELCOME TO OUR HOTEL ! Nice welcome drink after some long traveling ! Breakfast was great, could already eat so early at 6.30am before joining an early day tour. Location was perfect for my bus stop to Sapa, the hotel staff even helped us to carry our luggage to the bus stop, wow, that was more than 5 star service! Amazing.